Ayana Cross Back Mini Dress - Velvet Burnout

Limited-time discount：

• Buy 1 get 20% off
• Buy 2 get 25% off
• Buy 3 get 30% off
• Buy 4 get 35% off

1. Order Processing & Production Time

Once we receive your order, it will be processed within 1 business days.
For custom-made items, the estimated production time is 14 days before the order is shipped.
Your total delivery time = order processing time + production time + shipping time.

In most cases, you will receive your order within 20 days.
For items that are already in stock, delivery is usually completed within 7 days.

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2. Shipping Methods & Fees

We offer two shipping options:

1. Standard Shipping (5–12 days)
2. Expedited Shipping (3–6 days)

Orders over $150 qualify for free shipping.
For orders under $150, a $8.9 shipping fee will apply.
Expedited shipping requires an additional fee.

All shipping costs will be displayed at checkout before you submit your order.

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3. Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can follow your package online.
You will also receive email updates regarding your order status and estimated delivery date.（Track Your Order）

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4. Delivery Issues

If you encounter any issues with the delivery of your order, please contact us immediately.（service@shiningirl.com）
We will work with our shipping carrier to resolve the problem and ensure your order is delivered as quickly as possible.

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5. Shipping Restrictions

Please note that we do not deliver to PO Boxes or APO addresses. We are not responsible for any customs duties or other charges incurred due to delivery failure caused by the customer.

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6. Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract.
This means that title and risk of loss pass to you once we deliver the items to the shipping carrier.

For more information on our shipping policies—including rates, delivery times, and potential delays—please refer to our Online Customer Service page or email us at service@shiningirl.com

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

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2. How to Start a Return

To initiate a return, please contact us at service@shiningirl.com.
Returns must be sent to the following address:

10-28 116th St, College Point, NY 11356
Attn: Amber

You may also log into your customer account and use our self-service return portal:
https://account.shiningirl.com

If your return request is approved, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at service@shiningirl.com with any return-related questions.

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3. Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right as quickly as possible.

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4. Exceptions / Non-Returnable Items

We cannot accept returns for the following:

1. Sale items
2. Gift cards

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5. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@shiningirl.com