Politique de remboursement
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
2. How to Start a Return
To initiate a return, please contact us at service@shiningirl.com.
Returns must be sent to the following address:
10-28 116th St, College Point, NY 11356
Attn: Amber
You may also log into your customer account and use our self-service return portal:
https://account.shiningirl.com
If your return request is approved, we will send you a return shipping label, along with detailed instructions on how and where to send your package.The return shipping fee would be the customer’s responsibility.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us at service@shiningirl.com with any return-related questions.
3. Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
4. Exceptions / Non-Returnable Items
We cannot accept returns for the following:
- Sale items
- Gift cards
5. Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at service@shiningirl.com